Hello. We need to solve the problem very urgently, since we have a project launch soon, and we saw a problem in the work of plagin betterdox. We will try to describe the problem and show a video of incorrect operation. We will give access to the admin panel (give an email address) Transfer to a specialist immediately, please, very little time, you need to quickly decide.
1. multilingual site 2. Use WPLMS Your documentation says you recommend it. 3. there are knowledge bases in 3 languages (related clones in three languages). tools level. there are categories in 3 languages, clones are all interconnected. each has its own templates in elementor.
But for some reason, everything stops at the instrument levels (and doesn’t work further) https://prnt.sc/iqELq0-Tpzat
here is a message we wrote in support of the betterdox plugin and showed them this video (5 days available) https://fex.net/ru/s/tkerbkv
they did a bunch of checks and gave this answer:
Hello Alexey,
I can assure you that we have tried our best to figure out the issues. We can see that these two pages are translated correctly here. Please check this screencast - https://d.pr/v/2ce6yW
But perhaps, the translating button is not triggering here for misconfiguration. This is why I requested you to contact WPLMS support.
we ourselves saw a strange fact. When we hover over the flag with the mouse https://prnt.sc/0lipldxfkoQk below we see the correct link.
Thank you, the pages are loading in WordPress. This issue is not related to WPLMS as apart from the App section or Courses or Profiles rest of it is like a regular WP theme.
Everything in the issue is related to third party, third part post type, third party taxonomy, third party interface. I am sure the issue lies between BetterDocs + WPML.
However, I can see in the source the link generated seems correct but it kind of redirects to the page you have.
This is not a partner plugin we claim to support. This is not a ticket related to WPLMS at all. If you feel this is valid to WPLMS , please do share how this is connected to WPLMS. Theme is just a part of the site not the complete site itself, same goes for support.
21.
Hello. We need to solve the problem very urgently, since we have a project launch soon, and we saw a problem in the work of plagin betterdox.
We will try to describe the problem and show a video of incorrect operation.
We will give access to the admin panel (give an email address)
Transfer to a specialist immediately, please, very little time, you need to quickly decide.
1. multilingual site
2. Use WPLMS Your documentation says you recommend it.
3. there are knowledge bases in 3 languages (related clones in three languages). tools level.
there are categories in 3 languages, clones are all interconnected.
each has its own templates in elementor.
rus https://prnt.sc/DLRBcgmIAybm
English https://prnt.sc/GqxrcInLUOMZ
When we try to switch the language to Russian on this page:
https://tpm.wiki/guide/tool-levels/engagement-and-governance/
We should be redirected to this page:
https://tpm.wiki/ru/guide/urovni-instrumentov/vovlechenie-i-rukovodstvo/
But for some reason, everything stops at the instrument levels (and doesn’t work further) https://prnt.sc/iqELq0-Tpzat
here is a message we wrote in support of the betterdox plugin and showed them this video (5 days available)
https://fex.net/ru/s/tkerbkv
they did a bunch of checks and gave this answer:
Hello Alexey,
I can assure you that we have tried our best to figure out the issues. We can see that these two pages are translated correctly here. Please check this screencast - https://d.pr/v/2ce6yW
But perhaps, the translating button is not triggering here for misconfiguration. This is why I requested you to contact WPLMS support.
we ourselves saw a strange fact.
When we hover over the flag with the mouse https://prnt.sc/0lipldxfkoQk below we see the correct link.
When we point at the Ukrainian flag or Russian, we also see incorrect links from below:
https://prnt.sc/wfOwKV7lGi5Y
https://prnt.sc/ycv7dEjzLBDf
because each language has its own slug for instrumental levels
https://prnt.sc/NgiUtODuADPM
Thank you, the pages are loading in WordPress. This issue is not related to WPLMS as apart from the App section or Courses or Profiles rest of it is like a regular WP theme.
Everything in the issue is related to third party, third part post type, third party taxonomy, third party interface. I am sure the issue lies between BetterDocs + WPML.
However, I can see in the source the link generated seems correct but it kind of redirects to the page you have.
https://prnt.sc/P12Jti4KZBI-
redirects to
https://prnt.sc/iqELq0-Tpzat
Please check "Tool levels" is translated and synced in WPML. Since this is heirarchial taxonomy.
maybe you will write something for your part in support of partner plugins?
about these problems.
You can just share our comment here to them : https://vibethemes.ticksy.com/ticket/3116829/#comment-16711092
we shared ... until the problem is solved please do not close the ticket
This is not a partner plugin we claim to support. This is not a ticket related to WPLMS at all. If you feel this is valid to WPLMS , please do share how this is connected to WPLMS. Theme is just a part of the site not the complete site itself, same goes for support.