Comments haeyun210 started the conversation[deleted] repliedOctober 1, 2022 at 2:50pmWell you have to mark the whole order as cancelled or refunded in case of refunds then the user will be removed from the course . IF this is not happening then please share your product url(which gives access to 5 courses) and admin creds. haeyun210 replied privately[deleted] repliedOctober 4, 2022 at 1:03pmPlease share your site url and admin creds in private reply haeyun210 replied privately 390Ripul repliedOctober 5, 2022 at 11:08amPlease clarify, on cancellation of the order the user is not removed from the courses attached to the product. ?Open the product in front end, and see if you can locate connected courses in it below the title to confirm this. haeyun210 replied privately 390Ripul repliedOctober 7, 2022 at 6:28amThank you, for confirming this. I suspect the process is breaking in between as the removal runs in a loop and since first course is done, the PHP process might be timed out.I am testing the same and not getting any errors. Is it possible to get hold of the error log from the server. haeyun210 replied privately[deleted] repliedOctober 8, 2022 at 3:57pmPlease update your plugins , your plugins are two years old. Sign in to reply ...
Well you have to mark the whole order as cancelled or refunded in case of refunds then the user will be removed from the course .
IF this is not happening then please share your product url(which gives access to 5 courses) and admin creds.
Please share your site url and admin creds in private reply
Please clarify, on cancellation of the order the user is not removed from the courses attached to the product. ?
Open the product in front end, and see if you can locate connected courses in it below the title to confirm this.
Thank you, for confirming this.
I suspect the process is breaking in between as the removal runs in a loop and since first course is done, the PHP process might be timed out.
I am testing the same and not getting any errors. Is it possible to get hold of the error log from the server.
Please update your plugins , your plugins are two years old.