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  Public Ticket #3135191
how to remove a user from all courses?
Closed

Comments

  •   haeyun210 started the conversation
  • [deleted] replied

    Well you have to mark the whole order as cancelled or refunded in case of refunds then the user will be removed from the course . 

    IF this is not happening then please share your product url(which gives access to 5 courses) and admin creds.

  •   haeyun210 replied privately
  • [deleted] replied

    Please share your site url and admin creds in private reply

  •   haeyun210 replied privately
  •  390
    Ripul replied

    Please clarify, on cancellation of the order the user is not removed from the courses attached to the product. ?


    Open the product in front end, and see if you can locate connected courses in it below the title to confirm this.

  •   haeyun210 replied privately
  •  390
    Ripul replied

    Thank you, for confirming this. 

    I suspect the process is breaking in between as the removal runs in a loop and since first course is done, the PHP process might be timed out.

    I am testing the same and not getting any errors. Is it possible to get hold of the error log from the server.

  •   haeyun210 replied privately
  • [deleted] replied

    Please update your plugins , your plugins are two years old.