Hi, I have set-up/installed WordPress manually from the Cpanel and after then have installed your tutorly theme with a valid license code. and successfully installed it with demo content.
I have watched your video guide already. And the class menu options are available on the instructor app panel. But the issue happens when trying to add a new class. I have fulfilled all the fields but it's not saved to the database.
Hi Ripul, Thanks for your reply. I have tried all the possible options. and have corrected all the fileds before clicking on the create group. But still it's not creating the group/class
Here is a demo instructor login information you can try it:
@syamilshimi : Please ensure that "Group Name" is filled when you click on "Create Group ". Also ensure group tables are installed. Simply re-save components at WP admin - settings - buddypress - components.
@kawsar : The API call to create the group is restricted by 403 .
https://prnt.sc/Jb9MEgcBRoUr , note that if restricted by our code we throw an error of 401 . 403 means some third part plugin is blocking this.
Please check if you have a WP firewall plugin or security plugin that could be blocking this, try deactivating it. IF found you may need to add custom setting to by[pass this.
We would need WP admin access of your site to further investigate and tell you the exact cause of this issue.
Thanks for your investigate and replay. I also have seen there was an error happend and the resource not loaded correctly. Here is a URL that was triggered a 403 issue: https://wementoor.com/wp-json/vbp/v1/groups/create_update_group?upload And the result displaying status 404 not found if you try to browse the above URL: "
{"code":"rest_no_route","message":"No route was found matching the URL and request method.","data":{"status":404}}
On our website there no third party plugins are installed. All plugins are installed as your theme recommended.
Please share your email address then we can share the admin login credentials. We are asking this because, It is a public ticket. Hope you understand.
Thank you for your response. We don't know that sunday is your off day. Ok enjoy the day. And please replay here and help us to fixed the issue as faster as you can.
HI, It's 4 days running you didn't reply to this ticket. Please reply with a possible ways to solve. We are waiting to here from you. Please try to understand.
It's around 8+ days we are trying to get a single support.
After a lot of debugging this is now confirmed that some server setting is blocking the reuqest. The request for creating groups in not executing the code. Kindly consult your web host and share the use case the REST api request : https://wementoor.com/wp-json/vbp/v1/groups/create_update_group?upload
share this screenshot : https://prnt.sc/EVwhKAKZNbj9 as you can see this is an error from the server not from WP or our plugins.
Kindly consult your webhost and share the above screenshots. While previous issue "seemed" connected with file permissions the above is server settings restricting the API calls. Unfortunately, the code can not resolve a 503 error of your site. Please consult your webhost on this. If possible try changing the webhost and we can do the setup again.
there is no practical file here , its a virtual endpoint .
This is blocked by your server .
Please contact your webhost to resolve this , we cannot do anything to resolve this issue here .
you webhost must handle it the same way like https://wementoor.com/find-your-class/ this page is handled .there is not folder named : find-your-class in your site .still the page works .
Hi,
I have set-up/installed WordPress manually from the Cpanel and after then have installed your tutorly theme with a valid license code. and successfully installed it with demo content.
I have watched your video guide already. And the class menu options are available on the instructor app panel. But the issue happens when trying to add a new class. I have fulfilled all the fields but it's not saved to the database.
I need your assistance urgently. Thanks!
hi, Please reply. i purchase the theme. this is my dev (kawsar) that ask
Without a title the group can not be created.
Note, there is a bug in the editor field.
That is when you expand the editor field, it removes the group title.
So, while creating the group, first expand all the editor fields ( chenge to text if required ) and then enter the title and remainig details.
Hi Ripul,
Thanks for your reply. I have tried all the possible options. and have corrected all the fileds before clicking on the create group. But still it's not creating the group/class
Here is a demo instructor login information you can try it:
Website: https://wementoor.com/
==> Demo Instructor profile (Live)
Email: [email protected]
Pass: *Kt*@!v5pp1B
hi please reply to my dev
we are having this issue for long time now. we cant start working. please assist me this one.
@syamilshimi : Please ensure that "Group Name" is filled when you click on "Create Group ". Also ensure group tables are installed. Simply re-save components at WP admin - settings - buddypress - components.
@kawsar : The API call to create the group is restricted by 403 .
https://prnt.sc/Jb9MEgcBRoUr , note that if restricted by our code we throw an error of 401 . 403 means some third part plugin is blocking this.
Please check if you have a WP firewall plugin or security plugin that could be blocking this, try deactivating it. IF found you may need to add custom setting to by[pass this.
We would need WP admin access of your site to further investigate and tell you the exact cause of this issue.
can you give us your mail address. We will send the Admin access
Hi @Rupil,
Thanks for your investigate and replay. I also have seen there was an error happend and the resource not loaded correctly.
Here is a URL that was triggered a 403 issue: https://wementoor.com/wp-json/vbp/v1/groups/create_update_group?upload
And the result displaying status 404 not found if you try to browse the above URL: "
{"code":"rest_no_route","message":"No route was found matching the URL and request method.","data":{"status":404}}On our website there no third party plugins are installed. All plugins are installed as your theme recommended.
Please share your email address then we can share the admin login credentials. We are asking this because, It is a public ticket. Hope you understand.
Here is a screenshot of installed plugins:
email : [email protected]
even though the ticket is public you can mark responses as private https://prnt.sc/OlstlGTZAHKM
Hi It's to days long, You guys didn't reply. Can I know why you guys taken longer time to response?
Hi, We are working on this. Please stay connected. Ticket is starred. Sunday is off for support.
Please assist with this matter. It's taking too long now.
Hi, @Ripul
Thank you for your response. We don't know that sunday is your off day. Ok enjoy the day.
And please replay here and help us to fixed the issue as faster as you can.
Thanks again!
HI, It's 4 days running you didn't reply to this ticket. Please reply with a possible ways to solve. We are waiting to here from you. Please try to understand.
It's around 8+ days we are trying to get a single support.
hi we need update. Please respond. I can't start work if you Dont solves this issue.
WHat is this? We really ging to dissapointed day by day. Please reply fast. We don't really know what you guys are doing?
Working on this. Apologies for delay
Thank you! Please do as faster as you can. Thanks again!
Please share FTP details we need to debug in wordpress files what is not working.
There is a chance the the folder required for groups is not bieng created in your site.
After a lot of debugging this is now confirmed that some server setting is blocking the reuqest. The request for creating groups in not executing the code. Kindly consult your web host and share the use case the REST api request : https://wementoor.com/wp-json/vbp/v1/groups/create_update_group?upload
share this screenshot : https://prnt.sc/EVwhKAKZNbj9 as you can see this is an error from the server not from WP or our plugins.
can i know when will this matter solve?
Hi we cannot do anything in this
the REST api request : https://wementoor.com/wp-json/vbp/v1/groups/create_update_group?upload
is being blocked by your hosting provider
Kindly consult your web host and share the use case .
Further checking, now your webhost is unable to respond to api calls : https://prnt.sc/14uy3CDbl4Zi , https://prnt.sc/4s-tsG7TpFN8
Kindly consult your webhost and share the above screenshots. While previous issue "seemed" connected with file permissions the above is server settings restricting the API calls. Unfortunately, the code can not resolve a 503 error of your site. Please consult your webhost on this. If possible try changing the webhost and we can do the setup again.
Hi thanks for your reply. But stricly request to you please reaply faster
You know I have sent a message and getting response after 3 to 5 days. It's not the right way to provide supports to your customers.
Still I have a an issue. Can I know where the file hosted?
https://wementoor.com/wp-json/vbp/v1/groups/create_update_group
The above url is not actuall URL and inside hosting server there are no such directory available called "https://wementoor.com/wp-json/"
Then how the file was found and how the server will handle?
there is no practical file here , its a virtual endpoint .
This is blocked by your server .
Please contact your webhost to resolve this , we cannot do anything to resolve this issue here .
you webhost must handle it the same way like https://wementoor.com/find-your-class/ this page is handled .there is not folder named : find-your-class in your site .still the page works .
Hi, Again you guys replied after 4 days! Please try to reply as faster as you can. Within a day is good enough. Thanks!
I am going to install your theme on my other domain and that domain is hosted on Hostgator hosting.
I Hope Will works fine. In case I found it's not working then I will let you update here.
Apologies for the delay there was holiday on 24th and 25th here in India .
I hope setup was done smoothly at your end .