We have been waiting for a response from you for over a week!!
For over a week we have been trying to get an answer, we tried to wait patiently but we have received no real answer on what's going on and how to take care of the bug that's preventing us from launching our website!
Our client is losing money from your lack of service and lack of responsibility.
Our client wants to have a call with you to go over this bug and see how we can fix it. We need to talk and take care of this as soon as possible, TODAY!!
Can you specifically tell which user which time slot do I have to check ? I can not test all the slots in your site. Secondly please ensure the cart page is not cached. if you login to WP vs non-login to WP, if the cart page suddenly starts recording things it means a caching issue is there in your site.
Yes, 3. In the instructor slider, we have set the number of slides to 30, yet only the same 10 instructors show (there are 30 signed up). They have already logged in and even added profile pictures, and still we see only 10 repeating slides instead of all 30 like we set in the settings. If we add a new instructor for example, they will show in the slider, but one of the previous ones will disappear from the slider.
I am not sure if you have checked https://prnt.sc/eSuDQvp0kVmH none of the products have prices set. Please see this video on how to set the prices for the products.
Also, note we re arelreasing vibe appointments pdate 1.9.8 in few minutes with a permanent fi for this issue.
So the real issue it seems to be connected with the server time not being correctly set.
as a result the product added in the cart gets removed as soon as there is a 15 minute timer to remov ethe product from the cart .
I manually added 1 day extra in the cart product to expire but it gets expired in few seconds / minutes which is odd. Hence my conclusion is that while things are working now, the issue must definitely be connected to server time settings as
We are wasting working hours every time, as we test the changes first to make sure it doesn't break our website. We'd appreciate it if you could check the problem and not send us outdated links.
Adding a screen recording for the price range filter issue
Also we found another problem - when opening a picture from an instructors gallery the picture is cropped incorrectly, Adding a screen recording for that as well
We have been waiting for a response from you for over a week!!
For over a week we have been trying to get an answer, we tried to wait patiently but we have received no real answer on what's going on and how to take care of the bug that's preventing us from launching our website!
Our client is losing money from your lack of service and lack of responsibility.
Our client wants to have a call with you to go over this bug and see how we can fix it. We need to talk and take care of this as soon as possible, TODAY!!
checking site...
Can you specifically tell which user which time slot do I have to check ? I can not test all the slots in your site. Secondly please ensure the cart page is not cached. if you login to WP vs non-login to WP, if the cart page suddenly starts recording things it means a caching issue is there in your site.
Please, enter prices for your services. You are enrolling into services but not setting price for each service.
Price for the Service is Mandatory. https://prnt.sc/aaGFUCqrzJIx
This can be solved by saving the price for service again.
edit the enrolled service, edit the price , save.
It happens with all the users we tested, you can check Jessie or Kriz02 for example.
It happens both when we are logged in WP, and also when we are not.
It had prices in the past, why does it dissappaer?
This seems ot be a very strange issue I can see on your site.
WooCommerce is displaying prices but not saving them correctly : https://prnt.sc/yVBQuQPLzlJ0
While I search for a clear resolution.
The quick fix is to verify the product prices in the WP admin - products, if not saved re-save them.
p.s : even in case of a solution we still have to re-save the pricing, either instructors or we have to do it.
Is it possible to go over this issue in a call with you?
We tried to add the service again price from the instructor dashboard and from woocommerce as well, the cart is still empty.
We tried adding a new service as well, doesn't work either
Also there is the problem with the slider only showing the last 10 instructors.
We also found a problem with the "price per slot" filter.
After choosing a specific service, the range is incorrect
Also, the cache related plugin is disabled, it doesn't seem to change anything
Are you free to go on a meeting now?
Its late night here, I checked in to ask, were you able to fix the bookings pricing ?
You have to go to WP admin - products , edit the products, check if the WooCommerce is detecting price correctly.
This is a temporary solution, the permanent would be resolve in the plugin update. We're still searching why this is happening.
The 100 max is fetched from the database, when you save the pricing in user's panel.
No luck fixing pricing
No luck to order.
right now the website is not functional!!
we need to have a solution asap
we will send a zoom link in the morning
We still haven't been able to fix the pricing, saving it through WooCommerce doesn't help.
Have you checked it? And when are you available to have a call with us to go over this issue?
Also, have you checked the other issues as well? (slider and price range filter)
logging in to your site ...
so 2 issues I ahve to check
1. Booking not working
2. Price filter not showing correct price range.
any other thing I am missing ?
are you free now for zoom?
Yes,
3. In the instructor slider, we have set the number of slides to 30, yet only the same 10 instructors show (there are 30 signed up). They have already logged in and even added profile pictures, and still we see only 10 repeating slides instead of all 30 like we set in the settings. If we add a new instructor for example, they will show in the slider, but one of the previous ones will disappear from the slider.
ok, not avialble for zoom but working on this.
I am not sure if you have checked https://prnt.sc/eSuDQvp0kVmH none of the products have prices set. Please see this video on how to set the prices for the products.
Also, note we re arelreasing vibe appointments pdate 1.9.8 in few minutes with a permanent fi for this issue.
Attached files: sv.mp4
waiting when we can review it again
We have set the price, but it's not actually being saved.
Adding a screen recording of the the two products of that save instructor - and the cart is still empty.
Attached files: SLOT PRICE.mp4
Another example
Attached files: slot price 2.mp4
updated in your site. 1.9.7.4
fixing like this https://drive.google.com/file/d/1f4rftL9xHmNh45cf1XPZgG86AjIgFqQM/view?usp=sharing
ADd to cart wont work when prices are not set,
We are checking this
ok I see even with price set the product is not added to cart, checking again...
We tried, the cart still shows empty
Attached files: slot price (2).mp4
Yes, working on this isuse.
WC()->cart->add_to_cart <-- core function is not working , we need some more time to check this. This is our priority list/
Do you have an estimate when it will be fixed?
This is urgent for us
working on it.. today we fix this 100% , thank you for aptience.
Hi, please update us on the fixing
Hello, do you have any updates for us?
yes, updating woocommerce and doing some more checks.
strangely this is not happening in our demos which is why it has to be fixed on your site.
I suspect third party plugin causing issue here, so i am trying to activate / deactivate some plugins to see if that fixes the issue.
now resolved.
So the real issue it seems to be connected with the server time not being correctly set.
as a result the product added in the cart gets removed as soon as there is a 15 minute timer to remov ethe product from the cart .
I manually added 1 day extra in the cart product to expire but it gets expired in few seconds / minutes which is odd. Hence my conclusion is that while things are working now, the issue must definitely be connected to server time settings as
a. this doe snot happen in our test sites
b. the time calculations are impacted.
https://prnt.sc/lYEceyHppFfv
Hello, thank you for resolving the issue
We are checking this now
Seems like the booking is working now, thank you
There is indeed some problem with our server.
Have you had the chance to also check the instructor slider and the price range filter?
Also, now the price in the wallet pop-up show incorrect (but in the actual cart the price is correct)
And there is also what we talked about before, that if you go to the cart page, and then add more slots, the previous slots disappear from the cart.
Yes vibebp update is coming up to fix this issue thanks.
Hello, when will you release the update?
The vibebp update was live yesterday please check.
Hello, on theme forest it is written that the last update is from 7 October 2023
Hi was the update released on theme forest as well? it is written there that the last update is from 7 October 2023
the vibebp update was live in 21st November again.
https://wplms.io/support/knowledge-base/vibebp-1-9-9-1-wplms-1-9-8-6/
Hi, it's not on theme forest so where do we access the update files?
ideally you should get the update automatically, in WP admin - dashboard, click on "check again"
if you do not get,I can share the plugin here.
We're trying to update through the dashboard but we don't have the key for the plugin, only the purchase code of the theme so it's not working
Where do we get the key for the plugin?
try the direct download using theme purchase code
https://tutorlydocs.wpappointify.com/installation-and-setup/manual-install#plugin-installation
Hi, the plugin in the page you sent is outdated.
We are wasting working hours every time, as we test the changes first to make sure it doesn't break our website. We'd appreciate it if you could check the problem and not send us outdated links.
this is quite strange. I attached plugin.
version 1.9.9.1
I checked the link I shared it is downloading the latest addon.
Do you mean the issue is not resolved ? I am unable to verify the version of plugin in your site.
p.s : I shared link previously so that you dont have to consult us for updates again.
Attached files: vibebp (2).zip
We have updated the plugin you sent us, but there are still some issues.
1. The price range filter is still incorrect when choosing a specific service
2. The slider still only shows 10 instructors even though we set it to 30 in the settings
Checking this ....
so in code we've a check of max = 12 that could be causing this.
$this->add_control( 'carousel_columns', [ 'label' =>__('Number of columns in carousel', 'vibebp'), 'type' => \Elementor\Controls_Manager::NUMBER, 'min' => 1, 'max' => 12, 'step' => 1, 'default' => 4, ] );I am removing this in your site .
now resolved.
increased to 99
Thank you, the slider now shows everyone.
What about the price range filter?
checking site..
yes but now you can control from elementor how many instructors you want to show.
Do you mean it shows more than 30 ?
IT seems working https://prnt.sc/19n8Y7bzk4QS
in case this does not work again
here is a temporary fix we can add on setting min-max price range
add_Filter('vibebpappointments_get_price_range',function($r){
reutrn (Object)['min'=>0,'max'=>100000];
});
The price range doesn't work when choosing a specific service (for example Metro Manila), we have asked about it plenty times already
Adding a screen recording for the price range filter issue
Also we found another problem - when opening a picture from an instructors gallery the picture is cropped incorrectly, Adding a screen recording for that as well
Attached files: price range filter.mp4
picture crop.mp4
Thank you, we're checking this...
Hello, have you checked the price range filter and the gallery issues?
Yes, we release update tomorrow.
this is fixed in the update https://prnt.sc/W4q2bTSeZei7
Service type price : vibe appointments
gallery : vibebp
p.s : can you please also update this review, I am sure we're improving.
https://themeforest.net/ratings/3522157
Hi, we updated the plugins with the files from here:
https://tutorlydocs.wpappointify.com/installation-and-setup/manual-install#plugin-installation
Seems like nothing is changed
I am pushing this change on your site before the official update of vibe appointments.
Alright, thank you
Now we can't access the dashborad
Adding a screen recording for this, from two different accounts
Attached files: cant access dashborad .mp4
WhatsApp Video 2023-12-13 at 13.32.29_a648eedb.mp4
checking..
p.s: this seems to be working : https://prnt.sc/8w9FhTUsapbb