When working with the mobile version, upon first accessing any of the tabs, a panel automatically opens, and the button to close it is labeled "show panel" instead of "hide panel". When you press the button for the first time, the label changes to "hide panel", and only after the second press does the panel actually close. What could be the cause of this issue? Please advise.
Unfortunately, the video of the issue was not uploaded correctly in the previous message, so we will add it again. Please take a look at how the problem is displayed for us:
Thank you for adding this to the list of issues, but we disagree that it's a low priority. Customers won't understand that it's a bug. They won't know that they need to press the button twice to close the panel and continue working with the site.
Could you please advise approximately when we can expect the resolution of this issue, so that we can plan the completion of the project? We need to create a launch plan
Hello,
When working with the mobile version, upon first accessing any of the tabs, a panel automatically opens, and the button to close it is labeled "show panel" instead of "hide panel". When you press the button for the first time, the label changes to "hide panel", and only after the second press does the panel actually close. What could be the cause of this issue? Please advise.
"The video of the issue is attached: https://fex.net/uk/s/tzo2eky
the issue does not appear when working with our default panels : https://somup.com/cZf0DCCW8r
it only appearing on your custom panel .
Unfortunately, the video of the issue was not uploaded correctly in the previous message, so we will add it again. Please take a look at how the problem is displayed for us:
Attached files: chrome_gqgR2MeAoq.gif
ok yes i replciated the issue , but it seems to be a very small issue so it will be on low priority for us .
adding to issue log : https://trello.com/c/chmDWP5m
Thank you for adding this to the list of issues, but we disagree that it's a low priority. Customers won't understand that it's a bug. They won't know that they need to press the button twice to close the panel and continue working with the site.
but there are more important bugs than this we need to take care first .
Could you please advise approximately when we can expect the resolution of this issue, so that we can plan the completion of the project? We need to create a launch plan
Hi im sorry cannot promise any deadline please track the issue log : https://trello.com/c/chmDWP5m
Hello,
We're monitoring Trello, but there haven't been any updates or comments regarding the issue. Are you working on addressing this matter?
same reason as mentioned here : https://wplms.ticksy.com/ticket/3554414/
Any news?
will work on it soon.
We understand, we are following Trello, but there are no updates there. So please let us know, how is the progress on resolving the issue?
Hi, it's been a week since your last response.
Have you managed to resolve the issue? What has been done on this matter in the past week?
we've made changes to this in upcoming vibep update.
I wanted to confirm if this happens only on mobiles ? becuase then it would also be a touch specific thing.
Also, does this happen only on the first click ?
From the desktop, the panel also opens immediately, but it closes properly, and in the desktop version, it looks organic, so no fixes are needed.