Okay
  Public Ticket #3654316
Group/Classes
Closed

Comments

  • Tyrone started the conversation

    1. When booking a class/group unable to locate in the "find a tutor" window. As per image 1 my viewing is not as per the screenshot. 

    2. When clicking on the tutor profile (see image 2) the class description is not visible and only shows as 2 orange lines. When I click only then can i see the class price but no class/group description.

    3. When signed out and using the "find a tutor" link no classes/slots are visible (see image 3) but I am able to choose availability, price per slot, gender etc but not able from dashboard area). 

    4. Even when signed in (as per image 4) unable to see slots/classes.

    5. From dashboard when signed in (see image 5) tutors visible but timeslots window very restricted and no filters available


    Please help

    image 1:

    1103587859.png

    image 2: 1512830614.png

    image 3:

    8921558148.png

    image 4:

    4987905454.png

    Image 5: 1861325455.png
  • [deleted] replied

    1 . please refer : 



    2 . class description is only visible on classes not on instructor profiles . 

    a class can show its members . 

    3 . you already created a sepearate ticket for this i have replied a solution for this . 


    4 . was not showing due to pricing not set by any of the instructor i removed the pricing filter and they all show : 

    3541543681.png

    5 . we have limited filter available in app  as of now.can you share more details what is not showing ? 

  • Tyrone replied

    So I have managed to add the page for Find Classes, however the page display does not appear as per the example in the video with a snippet of the class and class details etc. My page shows as per image 1 and when I click on a class I get the error as per image 2. Please assist

    Also the filter options do not appear and when I click the plus i have nothing to choose from on the left bar, it is blank


    9848296202.png

    1304947987.png
  • Tyrone replied

    Hi, somehow it is not loading again not sure why?

  • [deleted] replied

    yes again somehow its not working .Its a very strange issue can you please check if you have some kind of server caching causing this issue  ?

  •   Tyrone replied privately
  • Tyrone replied

    Also to my previous message herewith the screenshot of products being duplicated in Wordpress due to the system error in previous video message 

    5033541112.png
  • [deleted] replied

    hi its again a very strange issue at your end which is working fine at our end : 

    https://somup.com/cZ1lofEjWs


    currentlly i have removed the product field and added a new field which will mean you have to set the product again in all your classes . 

    I tested this new price field is working fine in your groups . please  delete all the old products and try this again in group .