We have enabled the feature that all courses must first go through moderation, after which administrators publish the course. After we publish the course, the price and photo are erased. We then need to go back and edit the course to add these again. How can we fix this issue? Why is this happening?
when you edit something in course , our system saved a draft copy of it after some 2 seconds .
now when you hit load draft it loads that copy to the current edit course so yes obviously your fileds gonna reset with the draft values when you click on it .
Also please share the video not gifs it does not provide option to pause and check .
admin has to hit the load draft button or load instructor edit button to load instructor changes .
there is also an ongoing issue related to the instructor approval on which we are working on reported by you .
We don't understand why you accessed an already created course. The data gets erased when you create a new course and it moves to drafts, waiting for moderation.
Please try accessing the admin panel now. We have fixed the issue.
well that is an ongoing issue we are having the course goes into drafts and then instructor has to hit the load draft button in order load the changes :
the course image and other fields will only saved and show saved when course is approved by saving by admin .
No, the administrator sees the course already without a photo and price because he deletes them. Watch the video carefully. As soon as the instructor publishes the course during creation, the course immediately goes into drafts without a photo and price.
Right now, we can't reproduce the issue for you again, because after inserting the code to solve another problem: https://wplms.ticksy.com/ticket/3633128 we can't create any course at all.
Hi I uploaded the latest wplms plugin with the fix for title . : but the latest wplms.js file is not loading form the latest plugin due to no version number in the wplms.js file link which loads there
We have enabled the feature that all courses must first go through moderation, after which administrators publish the course. After we publish the course, the price and photo are erased. We then need to go back and edit the course to add these again. How can we fix this issue? Why is this happening?
Attached files: create.mp4
publish.mp4
well it works like this :
when you edit something in course , our system saved a draft copy of it after some 2 seconds .
now when you hit load draft it loads that copy to the current edit course so yes obviously your fileds gonna reset with the draft values when you click on it . Also please share the video not gifs it does not provide option to pause and check .
admin has to hit the load draft button or load instructor edit button to load instructor changes .
there is also an ongoing issue related to the instructor approval on which we are working on reported by you .
We added video files, not GIFs.
Attached files: publish (1).mp4
create (2).mp4
Hi this is a very strange issue can you share from which user role you are creating these courses?
is it admin or instructor user role?
if instructor then please share your instructor creds as well .
also confirm if we are testing this on dev.tpm.wiki ?
hi the issue was not replicated at front end when editing the course and also i could not access the wp-admin panel :
https://somup.com/cZ1qbNEqAq
We don't understand why you accessed an already created course. The data gets erased when you create a new course and it moves to drafts, waiting for moderation.
Please try accessing the admin panel now. We have fixed the issue.
well that is an ongoing issue we are having the course goes into drafts and then instructor has to hit the load draft button in order load the changes :
the course image and other fields will only saved and show saved when course is approved by saving by admin .
No, the administrator sees the course already without a photo and price because he deletes them. Watch the video carefully. As soon as the instructor publishes the course during creation, the course immediately goes into drafts without a photo and price.
Right now, we can't reproduce the issue for you again, because after inserting the code to solve another problem: https://wplms.ticksy.com/ticket/3633128
we can't create any course at all.
Hi I uploaded the latest wplms plugin with the fix for title . : but the latest wplms.js file is not loading form the latest plugin due to no version number in the wplms.js file link which loads there
But how can we help? Where is this error coming from?
we dont know either i spend hours finding it but could not find the source of this problem on your site